Our Customers Are Important Us1

Received a response from the fine folks at automotivetouchup.com today:

Subject: RE: Color Code Help
Date: Mon, 19 Sep 2016 08:34:10
From: skip magas
To: me

Unfortunately I cannot replace the paint because we mixed to the color code placed on your order. On top of that page states If do not see your color listed Call us (888-710-5192) & we probably have it.

The only thing I can do is place a new order for.

Thanks
Skip Magas
Customer Service Ext 109
504-818-2334
1-888-710-5192
Mon-Fri 8:00 – 5:00 CST
www.automotivetouchup.com

Like us on “facebook logo”
Check us out on “youtube logo”

Our customers are important us, let us know what you think.
http://www.automotivetouchup.com/feedback.aspx

I didn’t actually expect then to send me a new can of paint, maybe a 10% discount on my next purchase, I did at least expect to get a bit of concern about the confusing options on their order pages. Nope, all I got is a thinly disguised, “Should have paid better attention there bucko.” It didn’t take long to draft my reply to Skip:

Subject: RE: Color Code Help
Date: Mon, 19 Sep 2016 17:14:51
From: me
To: skip magas

Skip,

I’ll be keeping this can of custom mixed paint on the shelf in my garage, so that if I ever need to order touch up paint again, I’ll remember who not to order from.

Brian

I know there are a couple other companies out there that sell custom color touch up paint (I’ve even used one), so I went out to see if I would have had better luck there.

At paintscratch.com the only choice was Miata and it returned 11 colors. There were 7 standard colors available in the US and two special edition colors, a blue and a yellow. They had all seven of the regular colors, but called two of them by some other market’s name and both of the special colors. The other two colors were Garnet Red which was a 2003 only color2 and a color called New Green with a very green color block next to it. It’s color code? 24V. You can bet I wouldn’t have picked that one, especially seeing as the had 22V Sunlight Silver Metallic listed.

At touchupdirect.com there were two choices. When selecting Miata you get 10 choices of colors, the exact same as from paintscratch except it was missing the blue special edition color. When you pick MX-5 Miata you get just the seven standard US colors. Couldn’t have made a mistake here either.

1. The omission of the word ‘to’ is intentional. It is a direct copy of part of the tagline in Skip’s signature block.
2. I found Garnet Red listed as a 2002 color on all three web sites, while Mazda swears it was only available in 2003. The only way I can possibly explain it is that my 2003 Garnet Red car was built August in 2002, so if I looked at the door tag and didn’t know any better, I would think my car was a model year 2002.