Well, That Explains That

Washed both cars this morning. Started with the Sonata because I knew if I did the Miata first, I’d look over at that big car and just put away the hose. After drying the Miata I was struck by how the license plate frame, painted with the same silver paint as the patch on the bumper, looked sort of greenish too. I was fully prepared to believe that the silver paint I ordered from automotivetouchup.com was the correct shade and I screwed it up with the off-brand clear coat I used, but I never clear coated the plate frame. So I looked at the information sticker inside the driver’s door and found the color code of the car, 22v. Then I went over to the shelf where I had the touch up paint stored and looked at the can, it read 24V!

There was only one silver on the Miatas in 2002 and it was 22V, AKA Sunlight Silver Metallic. How could I have gotten the wrong paint? I went back in the email and looked at the order confirmation I received and sure enough there at the bottom was “Description: 12 oz Aerosol Spray Paint, 2002 Mazda MX5 Miata: Cerrion Silver Metallic 24V.” I went to the paint web site and found out what the problem is, you can choose MX5 Miata or just plain Miata and each page has a different list of paint codes.

I went to the contact page and filled out my name, email, phone and this is what I put in the text area:

I believe I was led astray by your web page color selection process. On August 15th I ordered a 12oz spray can of silver touch-up paint for my 2002 Mazda Miata on Order #9167888. The paint code for that year Miata is 22V, but I received 24V.

Admittedly I probably had several chances to realize I had the wrong color paint, but I didn’t notice it until I had painted a portion of my rear bumper (and license plate frame.) My fault was my trust in my knowledge of Miatas in that I knew there was only one silver offered on the Miata in that year.

When I selected my color I must have chosen from the drop down boxes “2002 – Mazda – MX5 Miata” because the generated list of colors shows one silver, so I selected it. Unfortunately that was 24V, a color not available on the Miata in 2002. To get the right color you have to chose “2002 – Mazda – Miata” to get to a list that shows the right color code, 22V. Why 2 different selections anyway?

Attached are screenshots of the two different pages. And now that I look at them closely I see several errors on the two pages, both in omissions and additions.

Could you please ship, at your expense a replacement 12oz spray can in the color I really need – 22V?

Thanks for your consideration,
Brian

After I sent that off I did a little research over on the Miata Forum and found out that 24V actually was a Miata color in 2002, it was used on some Special Edition cars in Japan and Australia. Ahh, maybe that is the reason for the two Miata options on the touch up paint maker’s web site. If they are using MX5 Miata for non-US cars their chart is still wrong as there was 22V silver available in both those countries as well…we’ll see how they respond.