UPS

Last Sunday, the 12th, we ordered three items on Amazon. The order was broken into two shipments. Two items were Prime and scheduled for delivery on Thursday the 16th (so much for 2-Day Delivery) and the third was non-Prime and scheduled to be delivered between Thursday the 16th and tomorrow the 22nd.

When I checked on the Prime shipment last Wednesday I was surprised that it showed Out for Delivery. For two reasons, one: it was a day early and two: we had 4-5 inches of snow overnight Tuesday. We of course went nowhere on Wednesday. We did see a UPS truck deliver a package across the street in the afternoon and we did get our regular USPS mail delivered. But at the end of the day, no UPS package from Amazon.

On Thursday we still didn’t drive anywhere, but we did walk the mile and a quarter one-way downtown to the Post Office to check the box and on the way back stopped for a lunch of pizza at Rodeos Pizza & Saladeria. In the afternoon we saw a UPS truck deliver across the street again and a neighbor got a FedEx delivery. And again at the end of the day, no Prime package.

On Friday the non-Prime package came via our regular USPS mail carrier. UPS was again a no show. I tried calling the 1-800 number for UPS and after 2 attempts of dealing with the AI gatekeeper I finally got a human who could only tell me basically regurgitate what the website tracking info page was saying.

Monday we got an email from Amazon with an encouraging sentiment, it said, “Your package with Dunkin Donuts Dunkin Decaf… and 1 more item will be delivered today.” No it didn’t.

Today we drove over to the local UPS distribution center because it also has a three hour a day Customer Service desk. We spoke with a person there and they got in contact with the driver and we were told that he does have our package on the truck and he would try and get it to us today. If not she would hold it there and we could come get it tomorrow. The issue was the truck drivers, ever since the big snowfall last week have had a 7:00 PM curfew for their safety. Once the sun has been down a couple hours the temps have dropped enough that the snowy or slushy or wet roads become icy.

A little after seven this evening a UPS truck stopped at our house with the long delayed package was delivered.