AI

On Tuesday I got a text from Dani at the local Mazda dealer; it was a reminder that the last time I had a service was in July. I texted back that I could come in Wednesday or Thursday early. Her reply asked if tomorrow (Wednesday) at 7:00AM would work. I texted back, “Great, see you then.”

I set an alarm for 5:30 so I could shower and have breakfast first. I timed my arrival pretty well; I was only 4 minutes shy of the hour of seven. When I walked up to the door and pulled, it was locked. That’s when I looked down and noticed the vinyl lettering saying that they opened at 7:30. There was someone inside, and he came over and let me in.

Me, “I have an appointment.”
He, “We don’t start until 7:30.”
Me, “Someone named Dani texted me, and she gave a 7:00 time.”
He, “Aaaah…our AI agent that helps with customer contact.”
Me, “Well…I’m here.”
He, “I won’t have any techs available until 7:30.”
Me, “Thanks Dani.”