$500 Car Wash

The Purple Whale just got back from his 60k service appointment and before they give you car back as a “free” perk they wash and vacuum it.

We dropped off the car yesterday, so this morning I called the Service Adviser to see how how much this was going to set me back I was told it would be $491. When we showed up to get the car back he told me the total was $527 which I figured was the price + tax. We I got home and looked at the back page of the sheet he gave me there were itemized costs for labor, parts, misc and tax with a total of $580.33. Right underneath that he had hand written in -$53.08 bringing the total to the paid $527.29. WTF? The math isn’t even right! The original $491 plus the 7% sales tax should have totaled $525.37.

The recommended service is to inspect a zillion things, the major items are changing several filters and draining, flushing and replacing the big three fluids (oil, coolant & transmission.) Where did the $580 come from, hard to tell, because the inspections aren’t itemized so all the cost is lumped in the blocks for the 3 fluid changes.

While he was in the shop he also had a couple recalls taken care of. One was some sort of brake pedal stopper which might cause the car to not start needed to be replaced. The second was inspection for engine block noise which might indicate possible main bearing failure. Some engines apparently didn’t get all the chips flushed out during manufacturing. The Purple Whale was fine on that count.

A couple of other observations:
1) They noticed a clunk when turning and replaced a steering coupling under warranty. I have been hearing something like that when backing out of the driveway when transiting off the little curb there, but thought nothing of it. In the write up section for this it says, “Replaced steering coupler per TSB 14-ST-002. One time good will for customer satisfaction.” So they changed something per a Technical Service Bulletin and it is goodwill?
2) In another shining example of car dealer math, Hyundai recommends changing the oil every 7,500 miles and in a little note towards the end of my service print out it says “next oil lube service due @ 63,258 miles, or about 3,746 miles more than the car has now.