We got home from work yesterday and were surprised to find we had no new email. We then realized there was no internet access. That explains that. I went into the living room and turned on the TV, nothing but snow. Because I already had an errand to run and the Cable Co office is like a 1/2 mile away, I opted to stop by instead of dealing with voice mail hell.
The woman at the office tried some things with no success, so we set up a repair appointment for today. When I got home I went over to check the junction box and what do do know, cable wires coming out, but nothing going in. I looked up at where the cable runs through a hook on the soffit and the hook was bent straight. Odd, the junction box nor the splitter inside looked damaged, did someone need a 100′ of coaxial cable? I walked to the street, crossed it and walked up to the pole where the cable comes from. Somebody didn’t steal the cable, it still headed up the pole and the length of the cable was neatly coiled at the base.
Tuesday was trash day and I figured that the truck the city uses to pick up the yard waste, AKA: The Jaws of Death, most have somehow yanked it down while picking up vegetable matter from in front of the house across the street. I called the Cable Co and let them know what I had discovered.
Today at 12:30 a tech called me at work to tell me he was just leaving my house and he let me know he replaced the cable from pole to home as it had a couple of squirrel induced damage spots. He could see my modem was online with his computer, so he figured he had the thing fixed, but to give a call if when we got home the TV wasn’t working (it was.) He modified my theory of the incident slightly because the cable end wasn’t damaged and it makes a lot of sense. The truck probably hit the cable just enough to yank it out of the hook on the soffit, leaving it dangling low across the street. A city worker probably manually disconnected it from the splitter and rolled it up under the pole so as not to endanger any traffic on the street. It sure would have been nice if they reported the issue to the Cable Co, the issue might have even been fixed before we got home…