Updates

MLB.com – For the heck of it this morning I tried the 1-800 number for customer service. Instead of the busy signal I have gotten the last dozen times or so, it rang. They must have added more incoming lines, but they didn’t add anyone to answer the phone. Because I have a speaker phone at work I decided to just let it ride and see how it would take to get a human. I turned off my music and listened to their classical on hold stuff. Ten minutes into waiting my wife showed up for our morning break. I left the phone alone and we went for our two laps of the parking lot. Fifteen minutes later when I returned the classical music was still playing. I went about my usual business, not worrying about waiting by the phone. Fifty-five minutes into the wait the music inexplicably changed from classical to classic rock. Finally, at one hour and fifteen minutes, Shay asked how she could help me. She did confirm that on the 6th my request for cancellation was honored. I was then informed that it takes 7-10 working days to get the refund credited back to my card and if I don’t see it by, say, the 20th I should call back.

Allstate – When last we left it, I was waiting for Allstate to call me and tell me everything was worked out, so I could go get the car fixed. Flush with my success with MLB.com I decided to call the 1-800 claims center and see what was up. What do you know, it was all settled and I could pick my body shop. Just when were they going to call me?