Upgradation

Last Friday this web site went off line for several hours. I checked someone else who who uses the same host and his site was up when mine was down. Well, We Are The Cips met the same fate as Mr-Miata a day later. Tom decided to open a help ticket (something I couldn’t do, as that feature was down at the same time as I was) and here is a synopsis of of it went:

Monday 8/15 at 11:59am – I open the ticket with the following:
What happened this weekend? According to Intersteer, my site was down from Saturday 8/13 2:09pm to Sunday 8/14 10:09am. I also received an email from another customer that their site was down as well. Also what is going on with the forums? I went there first looking for information and they are not up. Thanks.

Monday 8/15 at 12:51pm – Their reply and they closed the ticket.
Hi,
The site wearethecips.com is loading normal now without any problem and our NOC Engineers are monitoring the log files for your site downtime and update you once we received information for them.
Thanks,
Support Team.

There were a few more entries back and forth that I will not bore you with but the gist of each one was they would close the ticket with no explanation of the down time and I would reopen in. Below is my last entry and their reply.

Sunday 8/21 at 3:10am (I couldn’t sleep)
Why do you keep closing this ticket. No one has answered my question. What was the reason for the down time last Saturday (8/13/2005).
Thanks.
Tom

Sunday 8/21 at 4:27am (Cut and pasted right from the ticket)
Hi,
We had some upgradation done on the server due to which there was a downtime and everything is back to normal. You will definitely be intimated if there is any hereafter.
Kind Regards,

I echo Tom’s sentiment in his last email to me, “Let’s
hope there is no more upgradation in the near future.”