After dining out this evening we stopped into Kroger to pick a couple of items we needed. Donna had a coupon to get a dollar off if we bought 3 bottles of Suave body wash, so those were among our 10 or so items. There was a speedy lane open, but I prefer the DIY approach of the self-checkout.
When I got most of the way done scanning, Donna headed over to get the attendant to scan the coupon. The attendant who wrangles the 6 self-checkouts was not inside the self-checkout area near her console. When she was interrupted from visiting with another Kroger employee, she leaned into the area and asked had we purchased the required 3 items to satisfy the coupon (had she been near her station it would have been self evident that we had.)
As she made her way around the counter to get to the screen, she paused to chat with a customer in the speedy 10 items or less line briefly. Then once she got towards her screen at the station she started helping another customer who asked for help after we did, because that customer was closer to her station. After she helped that other customer she finally started to scan our coupon.
She tried at least a half dozen times, pausing between scans to tilt her head in wonderment that her wand wouldn’t do its magic, because the coupon just wouldn’t register. By this time we felt we had waited a little too long to make it worth it for saving a dollar on our order, so we abandoned our bagged items and headed for the door. As we walked by the attendant’s station, on the other side of the counter, I heard her apologize about it taking so long as she looked in the direction we should have been. It was too late, we kept on going right out the door, but not before I snatched the coupon back out of her hand.
If we recall correctly, this isn’t the first time we have had trouble redeeming a coupon at the self-checkout, so when we go back tomorrow to get the things we need we’ll probably use the 10 items or less aisle.
Started down, still down.
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