As part of the kitchen remodel that spread out over nearly the whole house we needed some new living room curtains. We shopped online and found some we like at Lowes. We went to the store and they had them on the shelf, but only in the 84″ length and we needed 95″. To make sure these were what we wanted we bought one panel in 84″ to take home and hang.
We like ’em. I go to Lowes.com to order 6 panels (its a big window) and there are 3 delivery methods, Store Pickup, Lowe’s Truck Delivery & Parcel Shipping. Store Pickup is free. Parcel Delivery is for whatever reason grayed out and listed as unavailable. Truck Delivery is $79!, roughly half the total cost of the 6 panels themselves. Guess which one we “chose?”
A week or so later when we get home from work there are 2 messages on the answering machine. Both are from Lowes, 2 different voices, letting us know our order can be picked up. It was the night of the monthly MMC meeting and this month it was in Aiken, so we decided to leave a little early and pick up our curtains beforehand.
We go right to the service desk as that was how it worked last time. I tell the woman behind the counter, “I’m here to pick up an internet order.” She asks for my phone number and she enters it in the register. She then looks behind her into the cage on the wall. She looks back at the register. She glances at the phone. Back at the cage. The register. The phone. She sighs. She picks up the phone and pages a Mrs. Someone. We wait. She takes a couple steps back and glances at the cage again. A guy shows up behind the counter. She looks at him. She looks at the register. She looks at the phone. Donna corners the second individual and wants to know what is taking so long to retrieve our order. He says he’ll check and off he goes. We wait some more.
The person who was paged finally makes an appearance and we let her know that this is unacceptable. We had two separate calls telling us our order was in, but no one can seem to find it. She apologizes and says, “I’ll go see what is happening.” We wait. The original woman behind the service desk is looking nowhere and especially not at us. I’m so mad at this point if they showed up with the curtains now I might just walk back around to the other side of the service desk that is marked RETURNS and get my money back. Instead we leave the store, leaving who knows how many people looking for our curtains, so we can make the Miata Club meeting.
An hour and a half later we return to Lowes and the woman behind the counter recognizes us and picks up the phone right away. She says someone will be bringing our curtains right out. We wait. Every minute, minute and a half, we would hear a conversation coming down an aisle our way and each time it wouldn’t be our curtains. It took over 5 minutes before they finally arrived. We left very disappointed in the experience vowing to shop at Home Depot from now on. And swearing we won’t ever do the ship to store thing ever again.