When it came time to buy the microwave for the remodeled kitchen, Amazon had it available for $130 with free shipping, but Wal-Mart online had it for $100. If I had the microwave shipped to me it would have cost $15 and then I would have to worry about the UPS man leaving the package on the doorstep at home or having it come to work and then toting it home. I could save that shipping cost by having it delivered to the Wal-Mart just down the street and get it at my convenience.
When the microwave got to the store I received an email letting me know I could pick it up. So after dinner one night Donna and I made the short trip. When I walked in I was unsure exactly where to go to pick it up, so I started at the Service Desk. Of course I was first in line, but both CSRs were helping people. They were already helping them when I walked up and they were still helping them after 3 or 4 minutes. Finally the one closest to me has to page a supervisor, so when she puts down the phone to wait for a response, I butt in, “Excuse me. I’m here to pick up an internet order. Is this where I should be?” “No,” she says, “It is in the back of the store.”
As we walk to the back of the store we see the giant lettering on the back wall “e-Store” or something like that. There is a big alcove back there that looks like it used to be used for Layaway. Unfortunately it also looks like it used to be used for the “e-Store” as well, as it is vacant. Attached to one of the cash registers is an 8-1/2 x 11″ sheet of paper with the phrase “Pick Up Internet Orders In Electronics” hand lettered on it.
When we get to Electronics there is no one manning the desk, so we hover for a minute or so when we notice a lady just standing there. Eye contact is made and she offers up, “He’s in the back checking on something for me.” After a minute or so the store employee shows back up and when his short conversation with the women is over, turns to us and asks how he can help. We’re here to pick up an internet order.
“What’s the order number?” I hand him the email. “I don’t see the order number on here. What’s your phone number?” I give him our home phone number. “I still don’t see anything.” I volunteer my work phone, still nothing. “What’s your last name?” I spell it for him. “Email address?” I’m not sure if he found anything or not, because he asks what size box is he looking for. I say, “Small microwave,” and off he goes.
We wait for his return. We wait. And we wait. Finally after about 5 minutes (which seems like 15) he comes back with our box.