Seeing as I’m just now discovering my way around this Kindle Fire thing, I have lots of questions. So when faced with something I don’t anything about I fall back on my training received while member of Uncle Sam’s Yacht Club – RTFM. Trouble is the help files or user’s guide is only available while online. Searching the internet finds no downloadable guide either, so I thought I’d ask for some help from the person who sold me the device.
Initial Question: Would like a PDF of the users guide instead of online only.
Amazon: Hello, my name is Sivasankari. I’m here to help you today.
Hello Brian, can you please elaborate your issue?
Me: The user guide for my Fire (2015 edition) is only available while connected wirelessly. My paperwhite has a PDF that can be read anytime, anywhere.
Amazon: I understand that.
Just to confirm are you referring to this “Brian’s 1st Fire” ?
Amazon: Thanks for confirmation.
The user guide will be available for your Kindle paperwhite as PDF. But it’ll be inbuild for fire devices. So if your device is not connected to WiFi it’ll not be available.
Amazon: It is set by the
I’m sorry for the previous response.
The software developer for the fire device set this user guide as inbuild app.
Me: So, it is too much trouble for the software developer to create one?
A PDF I mean.
Amazon: In this case I’ll take this as a feedback from my end. They’ll create user guide as pdf.
It is due to better reading experience, Brian.
I’ll be sure to pass your message on to the technical team in our company.
Amazon: Customer feedback like yours helps us continue to improve the service we provide, and we’re glad you took time to write to us. The Kindle Team will carefully review your suggestions.
Me: Thank you. I understand that after a while the user guide is not used so much.
Me: But as a first time tablet buyer I find myself referring to it often.
And sometimes I am nowhere near any wifi signal.
Amazon: I understand that. You are making some real valid suggestions and I’d certainly love to see them implemented myself.
I appreciate your thoughts, and will be sure to pass your suggestion along.
Me: Thanks. I hope it will happen for some future users.
Amazon: Sure, thanks for your patience and understanding.
Is there anything else I can assist you with today?
Amazon: Thank you for contacting Kindle support. We hope to see you again soon!
I know, I know, such a little thing, but it is still kind of chintzy on their part. Yeah, they don’t have to spend the money on creating it or the upkeep when something changes, but I’m betting that is not the primary reason. They want you online where you are more apt to buy something from their store, be it a book, an app, some music or whatever.